Política de reembolso
Return & Exchange Policy
Effective Date: July 2026
At REPISO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you according to the policy below.
1. Return & Exchange Window
You have 10 calendar days from the date your order is delivered to request a return or exchange.
Requests received after the 10-day period cannot be accepted.
2. Eligibility Requirements
To qualify for a return or exchange, the item must:
- Be unworn, unused, and unwashed.
- Be free of stains, odors, pet hair, makeup, deodorant marks, or any other signs of use.
- Have all original tags attached.
- Be returned in its original packaging.
- Include proof of purchase (order number or receipt).
Items that do not meet these requirements may be refused and returned to the customer.
3. Exchanges Only
REPISO does not offer refunds.
Approved returns may only be exchanged for:
- A different size of the same product (subject to availability), or
- Another REPISO product of equal or greater value.
If the replacement item has a higher price, the customer is responsible for paying the difference.
No cash refunds or refunds to the original payment method will be issued.
4. Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
- A damaged item,
- A defective item, or
- The wrong product,
contact us within 48 hours of receiving your package at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
Once reviewed, REPISO will provide the appropriate solution.
5. Return Shipping
If the return is due to:
- A manufacturing defect,
- An item shipped incorrectly by REPISO,
REPISO will cover the return shipping costs.
For all other approved exchanges, the customer is responsible for all shipping costs associated with returning the item and shipping the replacement.
Original shipping charges are non-refundable.
6. Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift cards
- Clearance or Final Sale items
- Products that have been worn, washed, altered, damaged after delivery, or returned without original tags
REPISO reserves the right to refuse any return that does not comply with this policy.
7. Processing Time
Once your return is received and inspected, we will notify you by email regarding the status of your exchange.
Approved exchanges are generally processed within 3–5 business days after the returned item has been inspected.
8. Return Address
Do not send any item back without contacting us first.
Return instructions and the return shipping address will be provided after your request has been approved.
9. Contact Us
If you have any questions regarding this policy, please contact us:
REPISO LLC
Email: support@shoprepiso.com